Free shipping on every order (US & Canada). No minimum, no threshold to hit, no surprise line item at checkout.
The timeline
| Stage | How long |
|---|---|
| Order placed → dispatched | Within 48 hours |
| In transit | 7–14 business days |
| Tracking issued | At dispatch, by email |
Business days are Monday–Friday, excluding public holidays. Orders placed on a weekend are dispatched the next business day.
What it costs
Nothing. Shipping is free to every address in United States & Canada, on every order, at every price. Shipping shows as a $0.00 line on your Stripe receipt so the total is never a surprise.
Where we ship
United States & Canada. We do not currently ship anywhere else. If you're outside that, email info@kicksondeck.store — we open new regions when there's enough demand to do it properly.
Tracking
You'll get a tracking number by email when the label is created. Tracking can take a day or so to show its first scan — that gap is normal and doesn't mean anything is wrong.
If a parcel goes quiet
Tracking that hasn't updated in five business days is worth an email. Send your order number to info@kicksondeck.store and we'll open a trace with the carrier. If a parcel is confirmed lost, we replace it or refund it in full — your choice.
Wrong address
We ship to the address Stripe collects at checkout. If you spot a mistake, email us immediately — before dispatch we can fix it for free, after dispatch we're at the carrier's mercy.
Duties and customs
Prices are what you pay. There is no separate duty or brokerage invoice waiting for you on delivery within United States & Canada.
Questions this page didn't answer? The FAQ covers sizing, authenticity and payment, and returns covers what happens if the fit is wrong.